Policies and Deliveries

Delivery Timelines & Expectations

• Standard Timeline: We strive to deliver your designer-curated room package within approximately 45 days of your order. In many cases, items are ready for delivery scheduling within 30 to 60 days after purchase.. If your order includes any custom or special-order pieces that require additional time, we will notify you with an updated timeframe and the option to adjust or cancel your order accordingly.

• Delay Accommodations: If an item is not ready for delivery within 75 days, we will apply a 10% discount to your remaining balance as a courtesy. Should delivery exceed 90 days without prior notice of an extended lead time (or without your agreement to a new delivery date), you have the right to cancel individual items within the order for a refund. We are committed to transparency and will keep you informed at every stage if delays occur.

• Individual items can be returned after delivery. Returns will be credited at the individual item price within the package minus any applicable restocking fees outlined in Terms & Conditions.

• Split Shipments: For orders containing multiple pieces, we may deliver items in stages as they become available, at no additional shipping cost to you. This ensures you can begin enjoying your new space as soon as possible, rather than waiting for all items to arrive together.

Shipping Methods & Services

• Local White-Glove Delivery: For local deliveries (within approximately 35 miles of our St. Petersburg showroom), we offer a premium white-glove delivery service for a flat fee of $98. This service includes careful handling, in-home placement of furniture, and removal of packaging materials. We will coordinate with you to schedule a convenient delivery date and time for your installation.

• Nationwide Freight Delivery: For deliveries outside our local area, we ship via trusted freight carriers. Standard delivery fees for out-of-area orders are $198 for the first piece and $35 for each additional piece, with a maximum cap of $398 per shipment. Large or heavy items will typically be delivered to your curbside or doorstep unless white-glove delivery is requested for an additional fee. We partner with carriers experienced in handling furniture to ensure safe transit and proper care of your items.

• Tracking & Communication: Once your order ships, we will email you shipment tracking information so you can monitor its progress. For freight deliveries, the carrier will often reach out to arrange a delivery appointment. We strive to keep you informed so you know exactly when to expect your items and can prepare for their arrival.

• Upon Delivery: Please inspect your items upon delivery. For high-value or large shipments, a signature may be required upon receipt. If you notice any damage or missing pieces, note it on the delivery paperwork and contact us within three (3) business days so we can resolve the issue promptly (see our Damage/Defect Policy for further instructions). We are not responsible for any loss or theft that occurs after a delivery is completed, so ensure someone is available to receive the shipment at the scheduled time.

Item Availability & Substitutions

• Availability Subject to Demand: Our room packages and products are offered while quantities last, and availability may change based on demand. In rare cases, an item you ordered may become unavailable (for example, if it sells out or is discontinued) after your purchase is confirmed.

• Design-Aesthetic Substitutions: If a particular item in your order is no longer available, our design team will select a suitable substitution that matches the intended design aesthetic and equal (or greater) value of the original piece. Any substitute will be carefully chosen to maintain the cohesive look and high quality of your room design. We will never downgrade the style or craftsmanship of your package – substitutions will be of comparable quality and appearance, at no extra cost to you.

• Customer Notification: In the event a substitution is needed, we will notify you as soon as possible with details about the proposed replacement item. You will have the opportunity to approve the substitution or discuss alternative solutions. If no acceptable replacement can be found, we will offer you the choice to backorder the item (if feasible) or receive a full refund for that product within you order. Our goal is to ensure that you receive a completed design you love, even if we must make occasional adjustments due to inventory changes.